Payment Secures the Booking
Payment
Direct Debit (EFT) payment must have cleared our bank account within 5 full working days of being notified by you by email that you have made payment, or the event will no longer be considered booked until the money arrives in our account. In the scenario where money takes longer to arrive in our account than 5 days, the event date may be booked by another customer (from whom we have received payment), in which case you will be refunded monies paid when they do arrive in our account.
You can also pay by Visa and MasterCard via Stripe (secure online payment). Credit card payments incur a $20 processing fee by Stripe, which will be added to the invoice. We are immediately notified by Stripe that payment has been made. If you decide to pay in cash on the night you take the risk, and responsibility, that we may take another booking that has made payment before you. Payment ultimately secures the booking.
We do not accept cheques.
You can also pay with cash on our arrival, prior to the set up of karaoke equipment. Please note that as payment confirms the booking and paying in cash means another customers booking paid by another method may get the booking over a booking paid in cash. Photo Booth Hire events are not considered booked until we have received the money. We do not recommend paying by cash. No discount will be considered if offered payment in cash. In summary arrangements for cash payments on our arrival at the event do not secure the booking.
We set up directly after Bump In and the start time of the Photo Booth Hire directly follows setting up. In circumstances where there is time between Bump In and Set Up and/or Set Up and the commencement of the Photo Booth Hire the client will be charged at the additional hourly rate specified for each of our Photo Booth Hire Packages. Alternatively the duration of the Photo Booth Hire Package will be reduced by the time delays between Bump In, Set Up and commencement of the Photo Booth Hire Package.
Client Contact
The client contact should make them selves available and easy to find when our Photo Booth staff arrives at the venue if instructions regarding setting up or for payment is required. If the client contact is not available and their presence is required for setting up this will impact on the start time and we will not compensate for delays.
Booking Duration
It is very unlikely that on the night requests for extensions on the duration (hire period duration extensions) of the event can be accommodated and should not be the expectations. The logistics of delivery, setup and retrieval require tight schedules. If the client (you the customer) wants to extend the time we must be notified before the event. While we will try to accommodate this should not be the expectation.
Payment for hire period duration extensions must be received before the event based on the above. Hire period duration extension requests must be made before the event and our compliance will be based on notification period, payment method as outlined in the Payment paragraph above, and logistical considerations on the date of the event.
Equipment Access:
Access to the Set Up and Stage Area are an important consideration. Our prices are based on distance of 50 unobstructed meters between the loading area and the Karaoke Set Up area. Obstructions like stairs, elevators, tables and chairs, party guests, security pass doors, and the like, can delay the start time. It is recommended that the customer gives us the Venue Managers contact details so we can make arrangements. If the Venue Manager can not be reasonably contacted we take no responsibility for issues and delays that may arise from this. In some circumstances the Photo Booth Hire price may be affected based on advice from the Venue Manager. In situations where this has not been discussed with us prior to invoicing there will be no compensation to the customer for a late start or any other venue related issues. Inaccurate information from the venue manager resulting in delays will not be compensated for by us.
Unloading, Parking, Setting Up and packing away.
We allow a minimum of 1.5 hour for parking, unloading and setting up. This is adequate for the majority of events. We require 2 meters hight clearance for both parking and unloading. Choosing a venue with a suitable loading area is highly recommended. If a loading area is not available and the Host needs to find a suitable place to unload it will likely result in the Photo Booth Hire starting later than the time booked. In this situation there will be no compensation to the customer for a late start. Our Photo Booth Hire staff will need an unloading area and parking. If there is no street parking within 60 meters of the venue parking will need to be provided by the customer. If there is street parking time limitations the host will have to leave to move their car. This must be accommodated for by you the client.
Photo Booth Hire Set Up
Arrangement may vary based on the room shape. However a minimum area of 3.5 meters by 4 meters is required with access to mains power. The corner of the event room is best, and most often the only viable option.
If power cables are to cross traffic areas they must be secured to the floor with Gaff Tape. We take no responsibility to damage to floor when removing or applying the Gaff Tape. The alternative is putting a mat over the cables. The client must supply a suitable mat and take responsibility for its application in preventing a tripping hazard.
Set Up and Staging Area
A Photo Booth Set Up and Stage Area is required for the Photo Booth. The Photo Booth will need an area of at least 3.5 meters by 5 meters. A table to set up on is also required with a tabletop area of at least 1.4 meters by 0.6 meters. The table will be inside the area for Photo Booth Hire Set Up. The table will need access to the mains power and be no further than 5 meters from the Photo Booth.
To avoid delays we require notification of set up and staging logistics that are outside those outlined above. If we are not notified, prior to us accepting the booking, no compensation will be considered for delays to the start time.
Finishing The Photo Booth Hire
The Photo Booth Hire will finish at the scheduled time. Requests for time extensions can not be accommodated. Photo Booth Hire staff do not and will not work without complete payment. Any expectation they will do so is not valid.
Customer cancellation of booked Photo Booth Hire Packages.
There is a $70.00 cancellation fee if you notify us of the cancellation by email (info@photoboothhire.online) 5 weeks, or more, prior to the event date. Under these circumstances you will be refunded the whole amount of the booking, less Payment Gateway (Stripe or Paypal) related charges and a $70.00 admin charge. Stripe or Paypal (Payment Gateway) fees will not be refunded if the event or hire was paid via this method.
There is a cancellation fee of $250, if you notify me of the cancellation by email, within 5 weeks and before 3 weeks prior to the event. Under these circumstances you will be refunded the amount paid less the cancellation fee and Payment Gateway (Stripe or Paypal) related charges.
There is no refund if cancelling with in 3 weeks prior to the event. This requirement may be waived, in part or in total, if we are able to secure another booking for the same date, at our sole discretion.
There is no refund if we have not been notified by email with in the afore stated time frames. Cancellations must be in writing and send by email to: info@photoboothhire.online